Refund policy
RETURN & REFUND POLICY
At Shailyne, we strive to provide a smooth and satisfying shopping experience for every customer.
Returns
Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.
To be eligible for a return:
- Items must be unused and in their original condition
- Products must be returned in the original packaging
- Proof of purchase is required
Please contact us before returning any item so we can assist you with the return process.
Non-returnable items
Certain items cannot be returned, including:
- Gift cards
- Personalized or custom-made products
- Final sale items
For hygiene reasons, beauty products that show signs of use may not be eligible for return.
Order cancellations
Orders may be canceled within 12 hours of purchase. After this timeframe, orders may already be in processing or shipment preparation.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method within 5–10 business days, depending on your payment provider.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked shipping service when returning an item.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the item and packaging
- A brief explanation of the issue
Shipping delays
Delivery times may occasionally vary due to customs processing, carrier delays or high-demand periods.
Late or missing refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider
- Contact your bank
If you still require assistance, contact us at:
Contact
For any questions regarding returns, refunds, or orders, feel free to contact us:
Business email: byshailyne@gmail.com
Response time: within 24–48 business hours
Legal notice
This policy complies with applicable consumer protection laws within the European Union.