Return & Refund Policy

Last updated: September 1, 2026

At Shailyne, we want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. 15-Day Returns

Shailyne accepts eligible returns requested within 15 days of the date your order was delivered, subject to the conditions below and applicable law.

For customers in the European Union, this policy does not limit or replace any statutory consumer rights, including the applicable 14-day right of withdrawal for eligible online purchases.

2. Return Conditions

To be eligible for a return, the product must:

• Be returned within the applicable return period.

• Be in its original condition.

• Be unused, except for handling reasonably necessary to inspect the product.

• Include all original accessories, components, manuals, and packaging where applicable.

• Not show signs of misuse, negligence, accidental damage, or improper handling.

If a product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functioning, Shailyne may reduce the refund to reflect any resulting loss in value, where permitted by applicable law.

3. Return Authorization

Please contact us before sending any product back.

To request a return, please contact our customer support team and provide:

• Your order number

• The email address used to place the order

• The reason for the return

• Photos or other information if requested by our support team

You must receive return instructions from Shailyne before shipping your package.

Returns sent without prior authorization may be refused or returned to the sender, where permitted by applicable law.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping for voluntary returns, including returns due to change of mind, personal preference, or ordering the wrong product, where permitted by applicable law.

Shailyne does not provide prepaid return labels for these returns.

We strongly recommend using a tracked shipping service. Shailyne is not responsible for packages lost or damaged while being returned by the customer.

If the product is defective, damaged upon arrival, or incorrectly shipped by Shailyne, we will cover applicable return shipping costs where required by law.

5. Hygiene & Personal-Care Products

Certain Shailyne products may be subject to hygiene-related return restrictions where permitted by applicable law.

Where a product is supplied sealed for health or hygiene reasons, the right of withdrawal may not apply after the seal has been broken where the applicable legal exception applies.

This does not affect statutory rights relating to defective or non-conforming products.

6. Defective, Damaged or Incorrect Products

If your order arrives defective, damaged, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or video showing the issue

• Photographs of the packaging where relevant

After reviewing the issue, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.

7. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to make the funds available.

Where permitted by applicable law, original shipping costs are not refundable. If you selected a more expensive shipping method than the least expensive standard delivery option available, the additional shipping cost may not be refunded.

For customers in the European Union exercising their statutory right of withdrawal, Shailyne may withhold reimbursement until the returned goods have been received or you provide evidence that the goods have been sent back, whichever occurs first, as permitted by applicable law.

8. Partial Refunds

Where permitted by applicable law, a partial refund may be issued if the returned product has diminished in value because it was handled beyond what was reasonably necessary to inspect the product.

This may include:

• Excessive use

• Physical damage

• Missing accessories or components

• Significant damage to packaging

• Signs of improper use

• Failure to follow product instructions

Any deduction will be limited to the actual diminished value of the product.

9. Exchanges

We do not guarantee direct exchanges.

If you would like a different product, color, or variant, you may be required to return the original product and place a new order.

10. Final Sale & Promotional Items

Products clearly marked as Final Sale may not be eligible for voluntary returns where permitted by applicable law.

Any mandatory statutory consumer rights remain unaffected.

11. Fraudulent or Abusive Returns

Shailyne reserves the right to investigate suspected fraudulent or abusive return activity, including repeated fraudulent refund claims, materially inaccurate claims, intentional damage, or returning a different product from the one purchased.

Where permitted by law, Shailyne may refuse voluntary returns or take appropriate action in cases of suspected fraud or abuse.

This section does not restrict any mandatory statutory consumer rights.

12. How to Request a Return

To request a return, please contact:

Shailyne Customer Support
Email: byshailyne@gmail.com

Please include your order number in your email.

Do not send your return to any address until our customer support team has provided you with return instructions.

13. Statutory Consumer Rights

This policy operates alongside applicable consumer protection laws.

Customers in the European Union retain all mandatory statutory rights, including applicable rights of withdrawal and legal remedies for defective or non-conforming goods.

Customers in the United States retain any consumer rights that cannot legally be excluded or restricted under applicable federal or state law.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory legal rights available to you.

14. Contact Us

If you have any questions regarding returns or refunds, please contact:

Shailyne Customer Support
Email: byshailyne@gmail.com