Shipping policy

SHIPPING POLICY

At Shailyne, we are committed to providing a smooth and reliable shipping experience for our customers.

Processing time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing times may be slightly longer during holidays, promotions, or high-demand periods.

Shipping time

Estimated delivery times:

  • Europe: 6–14 business days

  • International: 7–15 business days

Delivery times are estimates and may vary depending on destination country, customs processing and local carriers.

Shipping costs

Shipping costs are calculated at checkout based on the destination country and selected shipping method.

From time to time, we may offer free shipping promotions.

Order tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow a few days for tracking updates to appear after shipment.

Delays

While we do our best to ensure timely delivery, Shailyne is not responsible for delays caused by customs procedures, carrier issues, weather conditions, or other circumstances beyond our control.

Incorrect address

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Lost or damaged packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery at:

byshailyne@gmail.com

Please include:

  • Your order number

  • Photos of the package (if damaged)

  • A brief explanation of the issue

Contact

For any shipping-related questions or support requests, feel free to contact us at:

Email: byshailyne@gmail.com
Response time: within 24–48 business hours

Legal notice

By placing an order with Shailyne, you acknowledge and accept the terms outlined in this Shipping Policy. Depending on your location, customs duties or import fees may apply upon delivery. These charges are determined by local authorities and are the responsibility of the customer.