Shipping Policy

Last updated: September 1, 2026

At Shailyne, we are proud to offer worldwide shipping.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, sales, or holidays, processing times may be slightly longer.

2. Worldwide Shipping

We ship to customers worldwide, subject to carrier availability and applicable shipping restrictions.

Estimated delivery times are:

• United States: 7–15 business days

• European Union: 7–15 business days

• United Kingdom: 7–15 business days

• Canada: 7–15 business days

• Australia & New Zealand: 10–20 business days

• Other international destinations: 10–25 business days

Delivery times are estimates and are not guaranteed.

Your available shipping options and applicable shipping costs will be displayed at checkout.

3. Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take several business days to become active after shipment.

Tracking updates may vary depending on the shipping carrier and destination country.

4. Shipping Delays

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Customs processing

• Weather conditions

• Public holidays

• Incorrect or incomplete shipping information

• International transportation delays

• High shipping volumes

• Other unforeseen circumstances

Shailyne is not responsible for delays caused by circumstances beyond our reasonable control.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, the customer is responsible for any applicable customs duties, import taxes, VAT, or additional fees charged by the destination country.

Shailyne does not control these charges and cannot guarantee whether or how much you may be charged.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

If you entered an incorrect address, please contact us as soon as possible after placing your order. We will do our best to update the shipping information before dispatch, but we cannot guarantee that changes can be made once processing has begun.

7. Lost or Stolen Packages

If tracking confirms that your package was delivered to the address provided at checkout, Shailyne is not responsible for packages subsequently lost or stolen, except where applicable law provides otherwise.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the package and product.

We will review the situation and provide an appropriate solution in accordance with applicable law.

9. Delivery Restrictions

Although we offer worldwide shipping, certain destinations may be temporarily unavailable due to carrier restrictions, customs regulations, legal requirements, or other circumstances beyond our control.

Available destinations and applicable shipping options will be displayed at checkout.

10. Contact Us

If you have any questions regarding shipping or your order, please contact:

Shailyne Customer Support
Email: byshailyne@gmail.com

Please include your order number in your message so we can assist you more quickly.